Privacy Policy

Lightosphere is committed to ensuring customer details are treated with highest level of care and security. We will collect, use and disclose and hold personal information in accordance with the Privacy Act 1998 ("the Act").

We only collect information by lawful and fair means and in an unobtrusive way. You can provide information to us through online forms, social media, email or phone. This information will only be utilised to provide services to you.

The information we collect will only be shared with parties that are involved in processing your order. Only relevant information that is absolutely necessary for processing the order will be shared with these parties.

We will not share any of your information with third parties without your consent. Your information will be kept purely confidential.

The information collected will be solely used to process your order and to personalise your shopping experience at our store. Certain features of our website may require cookies to be enabled at the user end. These cookies are used purely to keep track of your updates to the shopping cart and store your details during the browsing session.

At any point in time, upon request, we can let you know what information we collect, why we collect, how it is stored and whom it was shared with (solely for the purpose of processing your order), the consequences if you do not disclose the required information and how to make corrections to the stored information.

The information you provide may be occasionally used for marketing purposes to promote our products and special offers. You will always have the option to unsubscribe or write to us at sales@lightosphere.com.au in case you do not wish to receive any marketing communication from us.

If you happen to be selected as eligible for any special offers or happen to be the winner of any promotional contests or schemes introduced from time to time, we may decide to publish your details such as name, location, products bought, testimonials, reviews, feedback, product photos received from you on our website, social media or other marketing materials. Your contact details will never be shared with anyone. You can write to us at sales@lightosphere.com.au any time if you want us to remove any of your information published online or remove any information from future prints of marketing materials.

Online safety and security of customer information are of utmost importance to us. All sensitive information is securely encoded using Secure Sockets Layer (SSL) technology to ensure protection of data over Internet.