Delivery Information

1. DELIVERY TIME

All items are shipped from Sydney, NSW. The delivery times are dependent on your location. Here are indicative timeframes for delivery from the time of despatch.

Location

Estimated Delivery Time

Sydney

1 day

New South Wales

1 - 6 days

Melbourne

1 day

Victoria

1 - 4 days

Canberra

1 - 3 days

Australian Capital Territory

1 - 6 days

Brisbane

1 day

Gold Coast

1 - 2 days

Sunshine Coast

1 - 2 days

Queensland

4 - 5 days

Adelaide

2 - 3 days

South Australia

2 - 10 days

Perth

4 - 10 days

Western Australia

5-  9 days

Tasmania

3 - 7 days

Darwin

4 - 13 days

Northern Territory

5 - 20 days


Hint: Timeframes are likely to lie in the lower end of the range for urban areas and upper end for remote areas. 

Please use the online tracking feature to track the status of your order. Email us if you have any questions or have not received the goods within the timeframe specified above.

Due to the nature of the logistics industry, we cannot guarantee delivery within certain timeframes or specific times during the day. We assume no liability for delays in delivery and this does not provide rights for returns or refund.


2. SHIPPING COST

Lightosphere endeavours to offer FREE SHIPPING to customers as much as possible. This covers most metro and regional areas.

We are proud to offer discounted shipping to all other areas.

Shipping charges are based on the destination postcode as well as the dimensions and weight of the carton.

You can check the shipping cost estimate for an individual item on its product page by using the ‘Shipping Calculator’ below the ‘Add to Cart’ button.

Purchase of more than one item qualifies for further discounts in shipping.

You can check the total discounted shipping charges for your order using the ‘Estimate Shipping & Taxes’ section on the ‘’Shopping Cart’ or ‘Checkout’ page.

Very few items that are much heavier and bulkier than normal tend to have large variations in shipping charges depending on the destination suburb. These items may not display shipping cost in the Product page Shipping Calculator or Shopping Cart page. Please contact us and provide the item model number, quantity, your suburb and postcode so we can provide you with accurate shipping costs.


3. DOMESTIC DELIVERY

We ship to anywhere in Australia. It is essential you provide a physical address as the delivery address. Please note we do not deliver to PO box addresses or parcel lockers owing to the dimensions of the items. 

If the address is incorrect or does not satisfy the above criteria, you will be liable to pay redelivery charges.

 

4. INTERNATIONAL DELIVERY

Requests for delivery to addresses outside Australia will be considered on a case by case basis.

Please contact us at sales@lightosphere.com.au if you are located outside Australia and would like to purchase an item from our store. We can provide you with an estimate on shipping costs and delivery timeframes.


5. DESPATCH

Once cleared funds are received into our bank account, we will endeavour to despatch the goods within 1-2 business days. This can vary depending on the volume of orders received.

Every item is thoroughly inspected prior to shipping in order to ensure there are no surprises as much as possible after you receive the goods.

You will receive an email as soon as the items are shipped.

If you require urgent delivery, please contact us at sales@lightosphere.com.au so we can help achieve earliest possible despatch and delivery timeframes to meet your needs.

  

6. DELIVERY METHOD

All orders will be shipped from Inner-west Sydney, NSW and will be delivered through courier.

Our aim is to deliver your goods at the lowest possible shipping charges and within minimum timeframes. Therefore, we partner with various reputed courier service providers such as Australia Post, Couriers Please, TNT, Fastway Parcel, Toll, Allied Road Express, etc as well as many other shipping solution providers that work with these courier companies.

Any requests for pick-up will be handled on a case-by-case basis. Please contact us at sales@lightosphere.com.au prior to placing the order in case you wish to pick up your items.

If Lightosphere agrees for you to pick up your item, you will be notified once the order is ready for pick-up. This is to ensure there are no delays or wait involved as much as possible when you arrive at the pick-up location.


7. TRACKING

All items shipped have an online tracking feature. As soon as the order is shipped, we will communicate the tracking details such as the service provider, tracking number, tracking url, shipping solution provider and estimated delivery time as well as redelivery options.


8. TRANSIT INSURANCE

We offer complimentary insurance on all deliveries to cover unlikely event of loss or damage during transit. The insurance covers for either partial or full value of the order depending on the courier service provider. The insurance cover requires claims to be made immediately. Therefore, it is essential that you check the items and report any issues to us at sales@lightosphere.com.au within 3 days from receipt of the items. Any issues reported after this timeframe will not be considered for free of charge replacement.

 

9. DELIVERY OPTIONS

By default, all deliveries require signature upon receipt of the items. Therefore, we recommend that you provide an address where someone will be present during business hours to sign for delivery.

If there is no one available when delivery is attempted, a card is left at the address with instructions on how to organise redelivery or pick-up from courier depot if applicable. Some courier companies offer redelivery free of charge while others charge a fee. Any costs associated with redelivery will be borne by you and this will be informed as soon as the item is shipped. If the goods are not claimed and are returned to us, we will contact you to re-send the items at additional costs.

If you think you will not be available when delivery is attempted and it is safe to leave the items unattended at the destination location, please mention this at the time of placing the order. You can do so by providing your permission for ‘ATL – Authority To Leave’ in the comments box at checkout so we can inform the courier service provider to drop-off the item without obtaining a signature.

Lightosphere does not take any responsibility for lost, stolen or misplaced goods in instances where customer has granted permission for leaving the items without signature as this is not our preferred delivery option. The customer bears complete responsibility for any issues and costs in such situations.

 

10. REMOTE LOCATIONS

If you are located in a remote area and prefer collecting your items from an authorized courier pick-up point or depot in a nearby town that you are familiar with, please nominate that as your delivery address and enter your instructions in the comments box at checkout so we can inform the courier service provider.

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